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OCTOBER – Domestic violence is the willful intimidation, physical assault, battery, sexual assault, and/or other abusive behavior as part of a systematic pattern of power and control perpetrated...
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TRAINING – An active shooter is an individual actively engaged in harming or attempting to harm the public in a populated area. Recent active shooter incidents have underscored the need for a co...
911: Social Media Myths and Facts
Mon. Jul 16th 2018


   JACKSON COUNTY 911 - Emergency response has existed in Jackson County for nearly 72 years, and has evolved substantially since the initial founding. In the 1970's during the early years, dispatch  operated through the Jackson County Sheriff Department until the mid 90's. In 1996, the Jackson County 9-1-1 Communications Center was relocated from the Jackson County Courthouse to its current location, 100 N. Maple Street, solely under the Jackson County Commission.

    Emergency response in Jackson County and across the nation began to take monumental steps to improve the overall system and ability to serve the community. At the end of the 20th century, nearly 93% of the population of the United States was covered by some type of 9-1-1 service. However, with these emergency response advancements, social media began to take center stage in the world. Media outlets such as Myspace, founded August 2003, Facebook, founded in February 2004, and Twitter, founded in March 2006, began to pave the way for future media outlets.     

   Jackson County 911 Public Information Officer Ashley Davis stated, " Social media can play a positive role in emergency response when used correctly, however social media provides anyone with the ability to upload information, even when the individual is unfamiliar with the topic."

  A particular post on social media site, Facebook, made it's rounds claiming the following statement, "If you need to call 911 but are scared to because of someone in the room ... dial and ask for a pepperoni pizza. They will ask if you know you're calling 911. Say yes, and continue pretending you're making an order. They'll ask if there's someone in the room. You can ask how long it will take for the pizza to get to you, and they will tell you how far away a patrol unit is. Share this to save a life, dispatchers are trained to ask specific yes or no questions...don't hang up."

  Jackson County 911 Communications Supervisor Montana Boggess stated, " Unfortunately, this Facebook post is a myth, and false. Our dispatchers are not specifically trained to automatically assume when you dial and attempt to place an order for pizza their is a domestic situation occurring," she continued, “ However, our dispatchers are highly trained and should be able to recognize when a caller is unable to  speak freely in the environment they're in," she finished," the dispatcher will then ask yes or no question and encourage the caller to separate themselves from the situation if possible. But it's not safe to assume the pizza trick will work."

  The Jackson County 911 Center utilizes a program called, Power Phone. This program provides technology, resources and training that increases an agencies efficiency, allowing emergency communications professionals to perform their jobs at the highest level, and empower the public safety industry to set and strengthen its standard of care.

  Mrs. Boggess stated, " Power phone provides our dispatchers, a straight forward, easy to use program, with pre-prompted questions to specifically provide our units with crucial information and assist our dispatchers in any call scenario,” adding,” this program provides a generic script with questions, however our dispatcher can deviate to obtain more information as the situation requires."


Specifically, for a domestic disturbance call Power Phone provides the following questions in order: 


  • Primary Questions


What exactly has happened? The more often police respond to the same location, the greater the risk of violence and danger to officers.

Have any threats been made? If threats have been made, it is important to establish how long ago they occurred. Remember, a domestic can lead to a major crime investigation. Evidence and the crime scene need to be secured.

Is it happening now?

Has anyone been injured?

Have weapons been seen or used? Be advised popping noises in the background could be gunshots.

Can you describe the weapon? 

Is anyone else at risk?

How many persons are involves?

Ask direct questions: Are you telling me this in a code so that the attacker doesn't know you're calling for help? If yes, talk to me using a friend's name, try to describe the location from the responder's perspective.


  • Dispatch Recommendation


Dispatch out appropriate units


  • Secondary Questions


Has there been any history of domestic violence?

If caller is at the scene, can you describe any persons or vehicles involved?

Has a restraining order been filed?

If the suspect is enroute to victim's location, does the victim have a safe vantage point from which to watch the surrounding area? Be advised some threats area designated to get victims to leave the premises, if not enroute, where is the victim now? If enroute, where is the suspect coming from?


  • Pre- Arrival Instructions


 What type of phone is the caller using? Since most people answer a ringing phone, a call to the location by the dispatcher may defuse the situation long enough to allow police to arrive unseen.

If injuries, and the caller is able to safely assist, select the appropriate procedure and follow the instructions.

Are you able to move to a position of safety and observe the scene?

If it is safe to do so, stay close by and make yourself known to the responders.


     Jackson County 911 Communications Supervisor Montana Boggess stated," At the Jackson County 911, we strive to provide our dispatchers with tools to utilize and best assist them in emergency situations. We hope to foster transparency and understanding, not every post on social media is true and accurate. Hopefully, this information will provide a clarification for the public."

8 entries in the News

8 entries in the News

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